Refund and Returns Policy

Overview

Shop Carefully

Thank you for shopping with us! We want to ensure that your experience is as smooth and satisfactory as possible. Please take a moment to read our Refund and Returns Policy.

No Refund Policy

We strive to provide accurate product descriptions and images to help you make informed decisions before making a purchase. Due to the nature of our business and to keep our prices competitive, we regret to inform you that we do not offer refunds for any reason.

Shop Carefully

We encourage you to shop carefully and review your order before completing the purchase. If you have any questions about a product, feel free to contact our customer support team before making a decision. We are here to assist you in any way possible to ensure you are confident in your choices.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to promptly replace the item or provide a suitable solution.

Cancellations

Once an order is placed, it cannot be canceled or modified. Please double-check your cart before confirming your purchase.

Contact Us

If you have any concerns or questions about our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team at digitex.studio@gmail.com We value your satisfaction and are here to assist you.

Thank you for choosing us as your preferred shopping destination. Happy shopping!

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at digitex.studio@gmail.com for questions related to refunds and returns.